MachForm Community Forums » MachForm 3

1. freeze2
   Member

   I have come across the following problem that my form is not showing the confirmation message and also generates a php error.

   I have the following settings:

   Submission Confirmation
   Show Text checked

   After submitting the form the success message does not show but rather redirects back to the form page. Checking my server error logs, I see the following:

   [04-May-2011 23:41:28] PHP Warning:  Unknown: open(/tmp/sess_5511f135cd7316fe20e2cd9fc68a5b3d, O_RDWR) failed: Permission denied (13) in Unknown on line 0
   [04-May-2011 23:41:28] PHP Warning:  Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0

   The form does work as I receive it normally.

   Any help would be appreciated...thanks!

   Posted 12 years ago #

2. freeze2
   Member

   After doing some more testing, this problem seems to arise when using the "PHP Embed Code"

   Using the javascript code the page functions as it should.

   Posted 12 years ago #
3. 

   yuniar

   Can you contact us directly and let us know the URL to your page please? We'll check it.

   ---

   MachForm Founder

   Posted 12 years ago #

4. freeze2
   Member

   Thanks Yuniar...info has been sent.

   Posted 12 years ago #

5. allanthornhill
   Member

   Sorry to open this one up again.
   I am having a similar problem I think

   I am getting the following webpage error on any form after submission
   I have the Show Text option ticked on each one.
   I am also not receiving email confirmation for the forms that open in new windows - the embeded ones seem fine.
   Any help gratefully received
   Many thanks
   Allan

   The website cannot display the page
   HTTP 500
   Most likely causes:
   The website is under maintenance.
   The website has a programming error.

   What you can try:
   Refresh the page.

   Go back to the previous page.

   More information

   This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

   For more information about HTTP errors, see Help.

   Posted 12 years ago #
6. 

   yuniar

   Hi Allan, try to disable the email option of your form. Does that solve the issue?
   If so, most likely there is some problem with the email settings. Some hosting companies require the usage of SMTP server to be able sending email.

   You might want to try configure your MachForm to use SMTP server.

   ---

   MachForm Founder

   Posted 12 years ago #

7. allanthornhill
   Member

   Hi Yuniar
   Many thanks for your prompt reply.
   I have spent the evening testing your suggestion with no luck.
   I am using SMTP and checked a number of times that I had the settings correct.
   Then I stumbled on the problem - in the From Email Address setting on the Send Notifications to Inbox block, I have a "noreply@" address specified.
   Changed that to the correct field and now it all works fine.

   Awesome product by the way - it has transformed our website and communication with members.
   Thank you so much
   Allan

   Posted 12 years ago #

8. derrickwebber
   Member

   I'm having the same issue with the submission page not showing, even though the box is checked. I just upgraded to version 3.5, thinking this may correct the issue. The form works and sends the information but this isn't apparent to the user, so we're getting multiple entries from the same person.

   Posted 11 years ago #

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