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MachForm Community Forums » MachForm 3

Not receiving emails

Started 10 years ago by whdsolutions | 12 posts |


  1. whdsolutions
    Member

    We ar not receiving emails once someone fills out the form, nor are the end user receiving the notification email.

    I have set approx. 100 Machforms up and can't see the problem - can I send you some details so you can look into this for me?

    Posted 10 years ago #

  2. yuniar

    I've replied to your support ticket but haven't received any response back. Can you check into your spam folder please?

    MachForm Founder

    Posted 10 years ago #

  3. Rean
    Member

    I'm having the same problem in the last couple of weeks.

    Previously, I had forms set up to notify both me and the user, but it only sent the fields the client had filled out, and I wanted all of the text because it's a contract. So, I went in and set each section break field (which contains the contract text) to "Display section break in email". After that, it stopped sending any notifications at all, either to me or to my clients. Perhaps the timing is a coincidence? Or is there another way to ensure that both of us receive the full text of a form?

    Posted 10 years ago #

  4. omsahota
    Member

    I'm suddenly experiencing the same issue, please help!! not working under manual send as well.

    Posted 10 years ago #

  5. yuniar

    Is you form having PayPal payment enabled?

    If so, most likely the email is affected by this issue:
    http://www.appnitro.com/forums/topic/paypal-update-important-update-for-paypal-payments?replies=11

    MachForm Founder

    Posted 10 years ago #

  6. Rean
    Member

    I do not have paypal enabled. This is becoming a serious problem. What can I do to ensure that both my client and I receive notification of submission, and so that the client receives the full text of the form?

    Posted 10 years ago #

  7. yuniar

    The PHP mail function on your server most likely is not running properly or having temporary downtime. I suggest to contact your hosting tech support and let them know.

    Alternatively, try to go to your Settings page and enable SMTP server option.

    If that doesn't solve the issue, please contact us directly, we'll investigate it further into your server.

    MachForm Founder

    Posted 10 years ago #

  8. samerhakim
    Member

    Hi Yuniar

    I have sent you my credentials if you can kindly check them....

    Posted 10 years ago #

  9. Rean
    Member

    Okay, I'll be in touch - since the problem only started after changing settings in machforms, I'm not sure how it could be my server that's the problem!

    Posted 10 years ago #

  10. davidzemens
    Member

    I am having the same issue. I have added the SMTP option with proper server credentials, but still am not receiving emails. Any help appreciated.

    Posted 10 years ago #

  11. davidzemens
    Member

    My client is using an Office365 email server and not the email server associated with their domain name. Will using the SMTP Server to Send Emails configuration setting on Machforms have any effect whatsoever in this situation?

    Posted 10 years ago #

  12. yuniar

    Using SMTP should solve the issue. Try to test by signing up with Mandrill for the SMTP server:
    https://mandrill.com/

    Then use Mandrill SMTP server into your machform.

    MachForm Founder

    Posted 10 years ago #

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