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MachForm Community Forums » MachForm 4
How To Prevent Multiple Submissions?
Started 9 years ago by celsiusmarketing | 22 posts |
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Hello, we're getting a lot of submissions that are being posted multiple times by our students. When I look in the database I can confirm that they are showing up multiple times as well. I thought that the submit button was disabled after the initial click, so why would this still be happening?
Posted 9 years ago # -
Which version of Machform are you using?
Posted 9 years ago # -
MachForm Version 4.4
Posted 9 years ago # -
Here's a screenshot from one of our forms.
Posted 9 years ago # -
This is just a suggestion, and may not work in your scenario.
If the student name is a text field, there is an option in the Rules section which says "No Duplicates". This does a server-side check for the value to be unique.
Posted 9 years ago # -
Unfortunately, that is not a good solution for us because we have many students who fill the form out with the same first name. This issue is caused by a user being able to click the submit button multiple times which shouldn't be allowed because in one of the updates it stated that they added a feature to disable the submit button once it has been clicked.
Posted 9 years ago # -
Yuniar can you please respond and give some insights?
Posted 9 years ago # -
We are also having this issue, sometimes it is 2, 3, 4 times and sometimes even 20!
Using the latest 4.5 version here (updated today).
Posted 9 years ago # -
I have just enabled the 'limit submission by IP' setting temporarily to allow only 5 submissions per day from the same IP address... Until a fix comes.
Posted 9 years ago # -
Since Yuniar seems to have missed this message thread, I suggest you file a bug report directly with Appnitro support, using the contact form linked to below:
Posted 9 years ago # -
yuniar
The submit button should have been disabled after the initial submission indeed. However, this doesn't seems enough to prevent multiple duplicate submissions.
We've now added server-side code to double check the submitted data. I believe server-side validation is the best way to prevent duplicate submissions.
Please contact us directly and let us know the exact version of your machform.
We'll send you the fix for this.http://www.appnitro.com/contact
MachForm Founder
Posted 9 years ago # -
Will this fix be in the next Machform update?
Posted 9 years ago # -
Multiple submissions occur on mobile devices. I can confirm this as I tested earlier this morning on my android phone and I hit the submit button multiple times and it submitted the form 3 times. When I test on my computer, the submit button is disabled and works as expected.
Posted 9 years ago # -
yuniar
Yes, we'll include this as part of the next update
MachForm Founder
Posted 9 years ago # -
Any idea as to when the next update will occur?
Posted 9 years ago # -
Has this update been added into the latest version of machform? This bug has been something that has compelled us to look at other solutions.
Posted 9 years ago # -
It is supposed to be fixed, according to the change log:
Improvement: Built-in server-side code to prevent accidental multiple submission
This is from the release notes for the 4.6 update:
Posted 9 years ago # -
yuniar
Yes, this has been added to the latest version (4.6)
MachForm Founder
Posted 9 years ago # -
This has been fixed. Server side validation is working perfectly for us now.
Posted 9 years ago # -
I can confirm that this is still still happening in 4.6. But only when users are saving there progress. It shows up in the incomplete entries page, (see screen shot below) what can we do to stop this from happening? As our employees rely on the incomplete entries page to follow-up with our tickets in the field and it's causing confusion.
Thanks for your help!
AaronPosted 9 years ago #
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