MachForm Community Forums » MachForm 4

1. Ruhrpottjung
   Member

   Hello,

   because my phone with the google 2 factor authentication is broken I can't create a code to access my forms.
   So it would be nice if someone can tell me how I can disable it so that I can reconfigure the 2 factor authentication with my new phone.

   Thank you for the help
   Hans

   Posted 9 years ago #

2. DrMalcom
   Member

   This option is under My Account => Enable 2-Step Verification

   You should login with your computer maybe. And if you have no possibility to login, try to find that option in your database maybe

   Good luck

   Posted 9 years ago #

3. Ruhrpottjung
   Member

   Login is not the problem, because I don’t forgotten the passwort. The problem is that I don’t find a option to disable it without access to the google authentificator.
   In the database I don’t find the field to disable it and because I can’t login without the 6 digit code from the google authentificator I also can’t disable it inside machform.

   So the answer was not really helpful.

   Posted 9 years ago #

4. DrMalcom
   Member

   I'm not 100% sure, but in your database, it might be ap_users => on the line for your user => column tsv_enable => turn value to 0

   You should be able to login again now.

   Yuniar said in previous post "For anyone else having the same issue (locked by 2-step verification), please contact us directly and we'll send you a script to turn it off "

   Posted 9 years ago #

5. Ruhrpottjung
   Member

   Hello DrMalcom,

   thank you very much for your help. That makes my day.
   After set „tsv_enable“ to „0“ it works.

   Posted 9 years ago #

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