MachForm Community Forums » MachForm 3

1. seangritzman
   Member

   We have been using MachForm forms for a few years now and have been pretty happy with them however we notice from time to time that our forms seem to "lock up" when filling them out or submitting them. This typically only seems to happen when we have numerous people filling them out at the same time. Is there a limit on how many people can be filling out or submitting a form at any given time?

   An example of one of our forms would be: http://www.topflightvbc.com/registration/regformcamps.php

   This is really the only issue we have but it is extremely service affecting as we require online registrations for all of our events.

   Posted 11 years ago #

2. AMurray
   Pro Member

   It could well be the case that the form performs sluggishly in the case of many people (dozens, probably?) accessing the site and/or filling in the form at the same time, but I could also say that the following may well apply:

   • I would guess it is more to do with your hosting service than Machform (which shouldn't or wouldn't have any limit as to how many can submit through it) It really depends on the hardware (computer/server) hosting the site, whether dedicated hosting (more expensive) or shared hosting (more typical of budget priced hosting).
   • It could also depend on the user's internet service, the type of connection they have etc, so this would not solely be a fault of Machform (if at all).

   That said, perhaps it is worth checking with your hosting service support and see if they can track down any performance issues. I assume your users have reported these lock-ups to you? Meaning you can pinpoint more or less when they are occurring, in order for you to give your hosting support the information they need to track down any problems.

   Posted 11 years ago #

3. seangritzman
   Member

   I was asked by my hosting provider (networksolutions.com) to modify the php.ini file in an effort to increase the memory capacity for my site. Does this sound like something that might help with the issue I might be experiencing? Keep in mind the only part of my site that has issues is the registration form and nothing else and again it only happens when we have 10-20 people registering at the same time.

   http://www.networksolutions.com/support/PHP-ini-for-UNIX-Shared-Hosting-FAQ/

   Thoughts anyone?

   Posted 11 years ago #

4. AMurray
   Pro Member

   I'm no expert in php or scripts and the way they might run but I don't think there's any harm in trying to change the settings as below

   Depending on what the current settings are for those below, I would try changing:

   memory_limit= (suggestion, set to at least 128M from whatever the default is, default might be 32M or 64M)
   max_execution_time= (suggestion, set to at least 60 seconds (default might be 30).

   There may be other issues, e.g. simultaneous connections to the database or similar - all to do with how the shared hosting works and is configured.

   Yuniar could give details on these specifics in conjunction with further advice from your hosting service.

   Posted 11 years ago #

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