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MachForm Community Forums » MachForm 4

Error on Saving

Started 9 years ago by shreinmedia | 4 posts |


  1. shreinmedia
    Member

    My form was hanging upon save with 4.4 so I upgraded to form 4.5.

    When I go to save my form one of three things happens.

    1) It will save normally

    2) It will hang on the saving form animation

    3) I get the following error:

    Error while saving. Error Message:
    <!DOCTYPE html>
    <html style="height:100%">
    <head><title> 403 Forbidden
    </title></head>
    <body style="color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;">
    <div style="height:auto; min-height:100%; "> <div style="text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;">
    <h1 style="margin:0; font-size:150px; line-height:150px; font-weight:bold;">403</h1>
    <h2 style="margin-top:20px;font-size: 30px;">Forbidden
    </h2>
    <p>Access to this resource on the server is denied!</p>
    </div></div></body></html>

    Please advise.

    Thanks!

    Posted 9 years ago #

  2. yuniar

    Most likely this is caused by "mod security" filter on your server. I suggest to contact your hosting tech support and ask them to exclude your machform folder from the mod security filter.

    MachForm Founder

    Posted 9 years ago #

  3. shreinmedia
    Member

    Thanks Yuniar. This is the response I received.

    You can try disabling mod_security from cPanel to see if the program functions, otherwise 403 errors can be caused by invalid file permissions as well. It cannot be selectively disabled for a particular folder at this time but you can turn it off for a particular domain.

    I disabled the mod security for the domain.

    What do you think about his file permission comment?

    Posted 9 years ago #

  4. yuniar

    Try to check under your machform folder, there should be a file named "error_log". Open that file (it's basically a text file) and find any error message related with "save_form.php"

    If you found any, please let me know.

    MachForm Founder

    Posted 9 years ago #

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