MachForm Community Forums » MachForm 4

1. gminca1978
   Member

   Hello,

   I've developed 2 new issues re: my emails. In the past I've successfully been able to relay my email through Google Apps/Gmail, but as of Oct 3rd that no longer is the case.

   1) For a notification - for forms I've designated to send a specific From name (ex. the Name of the contact who filled out the form), I instead see: 'user@box881.bluehost.com' instead of 'From name'

   2) All email is being relayed through 'user@box881.bluehost.com' when before email messages would have been relayed through 'user@domainname.com'

   Please advise how to fix this. I am currently using version 4.2. I literally had no problems until earlier this week when I was notified from a client that they were receiving "Error sending email!" notices when they completed a form.

   Before October 6th I've had the box checked for "USE SMTP SERVER TO SEND EMAIL" in Settings with the following inputs:

   SMTP Server - localhost
   Use Authentication - No
   Use TLS/SSL - Yes
   SMTP User Name - <myemail@mydomain.com>>
   SMTP Password - <<password to myemail@mydomain.com>>
   SMTP Port - 465

   Now the only way any emails get sent are if this box is unchecked, but the result is that emails now are relayed using 'user@box881.bluehost.com'. I cannot seem to win either way and this issue only popped up a few days ago seemingly out of the blue.

   Please, please advise on what I should do.

   Thank you.

   Posted 10 years ago #

2. AMurray
   Pro Member

   I can only think of a few things (you may have already tried these already....)

   1) Above you say your setting, "Use Authentication - NO" but perhaps your ISP or Host requires authentication on its outgoing mail server (SMTP server)- try setting "Use Authentication to "YES". (It may or may not make a difference). Also check the logon details are correct - correct user name, and password.

   2) You don't need to use SMTP - if you clear all those options and uncheck the option to use SMTP, Machform uses the internal PHP mail function to send the messages from the system.

   3) Have you set the correct settings in Machform admin panel "Settings" screen - if you do use the SMTP, you need to set your outgoing mail server name correctly, as required by your ISP or Hosting company (it's not usually "localhost" as you specfified above, but something like "mail.google.com" or "mail.mydomain.com" or whatever the case may be.

   4) Check the SMTP details with your host - they should either be in your hosting "Welcome" email, or available in the control panel (such as cPanel, under the Email Account settings) and normally would contain the configuration details for each email address. Use the outgoing server mentioned there, and the relevant port number etc.

   If all the above checks out and you still don't get the email, I would suggest (if not already done), open a support ticket - http://www.appnitro.com/contact.

   If you uncheck SMTP to send the email just specify the email address in the "notifications" option under each form, pluse set the admin email address in "Settings" - that should already be there, since it is the 'admin' user email address.

   See the settings documentation:
   http://www.appnitro.com/doc-settings and Notifications settings: http://www.appnitro.com/doc-notifications#setting-notifications

   Posted 10 years ago #

RSS feed for this topic

Reply

You must log in to post.